Refund policy

At Every Space Essentials, we’re committed to offering a smooth and reliable shopping experience. Please review our policy carefully before placing your order.

Order Cancellation

Customers may request cancellation of an order before it has been dispatched from our warehouse.

To request a cancellation, please contact us as soon as possible at:

support@everyspaceessentials.store

If the cancellation request is approved before dispatch, any amount paid will be refunded to the original payment method.

Once an order has been dispatched, it cannot be cancelled.

Returns & Exchanges

We currently do not accept returns or exchanges once an order has been delivered.

If you would like to purchase a different item, quantity, or variant, we recommend placing a new order directly through our website.

If your order has not yet been shipped, you may contact us to request cancellation and place a new order for your preferred product.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at:

support@everyspaceessentials.store

Please include:

  • Your Order Number
  • Clear photos of the product received
  • Clear photos of the outer packaging
  • A complete unboxing video showing the package being opened
  • A brief description of the issue

Mandatory Unboxing Video

For any refund or replacement request, a complete and continuous unboxing video is required.

The unboxing video should clearly show:

  • The package in its original, sealed condition before opening
  • The outer packaging and shipping label, where visible
  • The complete process of opening the package
  • The product immediately after it is removed from the package
  • Any damage, defect, or incorrect item received

The video should be continuous and unedited and must clearly document the condition of the package and product at the time of delivery.

An unboxing video is mandatory for initiating a refund or replacement request. Failure to provide the required unboxing video may result in the refund or replacement request being declined.

Our team will review the information and supporting evidence provided and, where applicable, arrange an appropriate resolution, including a replacement or refund.

Refund Eligibility

Refunds or replacements may be considered only in cases where:

  • A product is received damaged during transit, or
  • An incorrect item has been delivered

To qualify for review:

  • The product must be unused, except where necessary to identify or document the issue
  • The product must be in its original packaging
  • The product must not be broken, altered, or damaged after delivery
  • The request must be submitted within 48 hours of delivery
  • A complete, continuous, and unedited unboxing video must be provided
  • Clear supporting photographs of the product and packaging must be provided

For a full refund, the customer must provide the required unboxing video and supporting photographs along with the refund request.

Refund requests may not be approved if:

  • The required unboxing video is not provided
  • The product shows signs of use
  • The product has been physically damaged, altered, or broken after delivery
  • Original packaging is missing
  • The issue is reported more than 48 hours after delivery
  • The provided photos or video do not adequately establish the condition of the package or product upon delivery

Providing an unboxing video does not automatically guarantee approval of a refund or replacement. All requests are subject to review and approval by Every Space Essentials based on the evidence provided.

Refund Processing

Once a refund has been approved, it will be processed within 5–7 business days to the original payment method.

For Cash on Delivery (COD) orders, approved refunds may be processed via bank transfer or UPI.

Refund timelines may vary depending on the customer's bank, payment provider, or financial institution. Once the refund has been initiated from our end, any additional processing time is outside our control.

Contact Us

For any cancellation, damaged-order, incorrect-order, refund, or replacement-related assistance, please contact:

Every Space Essentials
Email: support@everyspaceessentials.store
Phone: +91 9717329942